SERVICEService
Integrity Services, Unbounded Communication, Limited Customers, Unlimited Services
To better satisfy the market and customer services, the company establishes a perfect after-sale service system, the headquarters establishes after-sale service center, and branch offices establish after-sale service stations. After-sales service network covers product sales areas, forming perfect pre-sales, sales and after-sales service network, timely providing customers with professional services. The company always adheres to the purpose of integrity in customer service, always places customers' needs as priority, establishes communication with customers, better understands customers’ needs and serves customers.
Whenever you need to know anything about professional consulting services of stereoscopic parking equipments, just dial our Service Hotline: 400-706-0206、010-51916680，dzxy-ers will always communicate with you, providing you with 365 days a year, 24 hours a day services. Our nationwide service network and spare parts centers ensure the quickest feedback and minimal downtime, guaranteeing the equipments you are using always in safe operating conditions.
Maintenance Planning System | Information feedback system | |
Company After-sale Service Department establishes customer files for all customers and develops detailed maintenance programs for specific circumstances, including: | According to ISO900 quality assurance system, the company has established a perfect feedback channel: | |
1、Mechanical Parts Inspection Plan | 1、Maintenance Records | |
2、Quality Maintenance Plan | 2、Supervision & Inspection Tracking Feedback | |
3、Equipment Maintenance Procedure | 3、Failure Statistical Analysis & Feedback | |
4、Lubrication Cycle Plan | 4、User Feedback | |
5、Accessories Plan | 5、Identify Problem Types to Continuously Improve Service Quality |
After-Sales Service Guarantee：
➢ Staff through comprehensive technical and service awareness training
➢ Rapid response mechanism of 24x7
➢ Service system of Maintenance－Repair－Technology progressive support
➢ ISO9001-2008 quality management system process control capability
